CLS will be called Cytion
Fastest deliveries on the market
> 800 well characterized cell lines
Worldwide service – one hand, one partner
Visit for your cell line needs

Information about the Order Process

Welcome to our order information section, where you can find details about the ordering process and shipping. We proudly serve customers worldwide, and you can place orders directly with us — no need for intermediaries.

Global Shipping

We cater to customers across the globe, ensuring secure and timely deliveries to your location, whether local or international.

Efficient Ordering

Our ordering process is designed for your convenience, offering online, email, fax, or telephone options. Your order will be promptly confirmed by our dedicated team.

Need Assistance?

For inquiries or assistance, please don't hesitate to reach out to us. Your satisfaction is our priority. Thank you for choosing us as your trusted partner.

Required Information

For a smooth processing of your order, we need the following information:

Billing address

  • Billing address
  • Billing department
  • Contact person
  • Telephone number, fax number, e-mail address

Delivery address

  • Delivery address
  • Contact person
  • Telephone number, fax number, e-mail address


  • Your order number or reference
  • Item number and/or product name
  • For EU member countries: the VAT number. Without a valid VAT we will have to charge the VAT.
  • We will send both our order confirmation and invoice electronically.

Ordering Process

When you place an order request, whether through our online store or by submitting a purchase order via email, fax, or telephone, it's important to note that this initial request does not automatically confirm your order with CLS. The official acceptance of your order will be confirmed exclusively through an order confirmation sent by our dedicated CLS team.

For orders involving cell lines, stem cells, or primary cells, please be aware that a licensing agreement may be necessary before we can proceed with processing your order. This is to ensure full compliance with relevant regulations and guidelines.

Requesting an Order Online

If you are a registered customer, you can conveniently add products to your shopping cart and submit an order request through our online shop.

Ordering by Email

Please send your order or order request to our team using the provided contact sheet, email, or phone. Upon receipt, your order or request will be promptly processed.

Ordering by Fax

For those who prefer fax, please send your order to our order processing department at +49 (0)6221 4057899. Upon receipt, your order will be processed further.

Bank information

Account holder: CLS Cell Lines Service GmbH

Sparkasse Heidelberg

IBAN: DE35 6725 0020 0009 2076 86

Heidelberger Volksbank

IBAN: DE95 6729 0000 0048 0968 08

Require Help?

If you have any questions or require assistance, please feel free to contact us. Your satisfaction remains our utmost priority. We appreciate your trust in choosing us as your reliable partner.

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