Information about the Order Process
Required Information
For a smooth processing of your order, we need the following information:
Billing address
- Billing address
- Billing department
- Contact person
- Telephone number, fax number, e-mail address
Delivery address
- Delivery address
- Contact person
- Telephone number, fax number, e-mail address
Order
- Your order number or reference
- Item number and/or product name
- For EU member countries: the VAT number. Without a valid VAT we will have to charge the VAT.
- We will send both our order confirmation and invoice electronically.
Ordering Process
When you place an order request, whether through our online store or by submitting a purchase order via email, fax, or telephone, it's important to note that this initial request does not automatically confirm your order with CLS. The official acceptance of your order will be confirmed exclusively through an order confirmation sent by our dedicated CLS team.
For orders involving cell lines, stem cells, or primary cells, please be aware that a licensing agreement may be necessary before we can proceed with processing your order. This is to ensure full compliance with relevant regulations and guidelines.
Requesting an Order Online
If you are a registered customer, you can conveniently add products to your shopping cart and submit an order request through our online shop.
Ordering by Email
Please send your order or order request to our team using the provided contact sheet, email, or phone. Upon receipt, your order or request will be promptly processed.
Ordering by Fax
For those who prefer fax, please send your order to our order processing department at +49 (0)6221 4057899. Upon receipt, your order will be processed further.
Bank information
Account holder: CLS Cell Lines Service GmbH
Sparkasse Heidelberg
BIC (SWIFT): SOLADES1HDB
IBAN: DE35 6725 0020 0009 2076 86
Heidelberger Volksbank
BIC (SWIFT): GENODE61HD1
IBAN: DE95 6729 0000 0048 0968 08
Require Help?
If you have any questions or require assistance, please feel free to contact us. Your satisfaction remains our utmost priority. We appreciate your trust in choosing us as your reliable partner.